True Motion Auto aims to meet WCAG 2.1 Level AA across every page. If something on this site is hard to use with a screen reader, keyboard-only navigation, or magnification, email accessibility@truemotionauto.com with the page URL and a description of the problem. We log every report and aim to acknowledge within 2 business days and fix confirmed barriers within 30 days for critical issues, 90 days for minor ones.
At a glance
| Item | Detail |
|---|---|
| Standard we target | WCAG 2.1, Level AA |
| Contact | accessibility@truemotionauto.com |
| Acknowledgement time | 2 business days |
| Critical fix target | 30 days |
| Minor fix target | 90 days |
| Alternative formats | Available on request (large print, plain text, audio summary) |
Why this page exists
True Motion Auto publishes buying guides, maintenance advice, insurance explainers and EV content that people rely on to make real financial decisions. If a reader using assistive technology can't reach that information, the site has failed at its core job. This page is the direct channel for telling us where that's happening, separate from general customer support.
What counts as an accessibility barrier
- Images or infographics without meaningful alt text
- Tables (like comparison or spec tables) that don't read logically with a screen reader
- Low-contrast text, especially in callout boxes or captions
- Content that can't be reached or activated using only a keyboard
- Video guides without captions or a text transcript
- Forms (contact, newsletter sign-up) with unlabeled fields
How to send feedback
- Note the exact page URL or article title where the problem occurred.
- Describe what you were trying to do and what happened instead.
- Tell us what assistive technology or browser/OS combination you were using, if relevant.
- Email accessibility@truemotionauto.com, or use the general Contact page and select 'Accessibility' as the topic.
- We reply with a ticket reference and expected timeframe within 2 business days.
What happens after you report an issue
Every report goes to the site's content and engineering team, not a general inbox. We triage by severity: issues that block access to core content or checkout-style actions (like submitting a lead form) are treated as critical and prioritized for a fix within 30 days. Cosmetic or minor navigation issues are batched into the next quarterly accessibility pass, targeted at 90 days. You'll get a follow-up email when your specific issue is resolved, not just a generic status update.
If you need the content in another format now
You don't have to wait for a fix. Ask us for the specific article or page in large print, plain-text, or a read-aloud summary, and we'll turn it around directly, usually within a few days depending on length.
This page is for practical, fast feedback so we can fix real barriers. If you believe the site violates accessibility law in your jurisdiction (e.g. the ADA in the US, the Equality Act in the UK, or the Rights of Persons with Disabilities Act in India), you can still use this channel first, but you're also free to pursue the formal regulatory or legal route in parallel.
Frequently asked questions
Does True Motion Auto meet accessibility standards?
How long does it take to fix a reported issue?
Can I request an article in an alternative format?
Is this the right page to report a broken link or bug?
Who reviews accessibility feedback?
Sources & further reading
- W3C Web Content Accessibility Guidelines (WCAG) 2.1
- ADA.gov — Guidance on Web Accessibility and the ADA
- UK Government — Understanding Accessibility Requirements for Public Sector Bodies
Figures, prices and policy details were current at the last-updated date above. Automotive pricing, incentives and regulations change frequently — verify time-sensitive details with the linked primary sources. Read our editorial policy and fact-checking standards.