The Preference Centre groups all communications into 5 categories — Account & transactional (cannot be turned off), Community notifications, Marketing & offers, Dealer communications, and Research digests — each with its own on/off toggle and, where relevant, cadence and channel controls. Changes to email and in-app settings apply within 24 hours; changes affecting phone/SMS consent are honored within 10 business days under current FCC rules, and a direct "Do Not Sell or Share My Personal Information" link sits at the bottom of the page.
At a glance
| Category | Can be turned off? | Applies within |
|---|---|---|
| Account & transactional | No — required for account function | N/A |
| Community notifications | Yes, with per-thread granularity | 24 hours |
| Marketing & offers | Yes | 24 hours (email), 10 business days (SMS) |
| Dealer communications | Yes, per-dealer or all | 10 business days |
| Research digests | Yes | 24 hours |
Why one page instead of per-email unsubscribes
Every marketing and community email footer links here rather than to a one-off unsubscribe, so a single change is reflected everywhere at once instead of requiring you to opt out of five separate flows individually.
The five categories
- Account & transactional. Password resets, security alerts, order/lead confirmations. Always on — these aren't marketing and can't be disabled while your account is active.
- Community notifications. Comment replies, mentions, moderation outcomes, digest cadence.
- Marketing & offers. Wishlist reminders, re-engagement campaigns, general promotions.
- Dealer communications. Consent-based contact from specific dealers (see Dealer Lead Follow-Up Consent Flow) and offer alerts.
- Research digests. Community digest, recommended content emails, review roundups.
Timing rules
Email and in-app preference changes take effect within 24 hours. Because SMS/phone consent is governed separately under FCC telemarketing rules, changes to those channels are honored within 10 business days — slower, but consistent with the regulatory standard rather than an arbitrary internal delay.
Privacy controls on the same page
A "Do Not Sell or Share My Personal Information" link, required under California's CCPA/CPRA framework, sits at the bottom of the Preference Centre alongside a link to the full Privacy Friendly Personalization Rules page. These apply regardless of your marketing preferences above — you can stay opted into offers while still opting out of data sharing for cross-context advertising.
Turning off Account & transactional emails isn't possible while your account is active — if you want to stop all communication, deactivating or deleting the account is the correct path, covered separately in account settings.
Frequently asked questions
Can I turn off all emails from True Motion Auto?
How fast do preference changes take effect?
Where do I opt out of having my data sold or shared?
Do I need to update preferences separately for each dealer?
Is the Preference Centre the same as account deletion?
Sources & further reading
- FTC — CAN-SPAM Act Compliance Guide for Business
- California DOJ — California Consumer Privacy Act (CCPA)
Figures, prices and policy details were current at the last-updated date above. Automotive pricing, incentives and regulations change frequently — verify time-sensitive details with the linked primary sources. Read our editorial policy and fact-checking standards.
